Warm transfer · agent to human
The caller asks for a person. They arrive with context.
The agent handles the first questions, gathers the reason for the call, and brings the human onto the line. If nobody answers, it records the callback window and alerts the team.
- Conference transferNo blind handoff.
- Context deliveredName, business, reason.
- No-answer fallbackMessage, callback, alert.
What the caller hears
A handoff without making them start over.
Caller“Can I speak with a person about setting this up?”
Nova“Of course. I’ll brief Max so you do not have to repeat yourself.”
Nova → Max“Jordan runs a dental office and wants after-hours call coverage. They are ready to discuss next steps.”
Max“Thanks, Nova. Jordan, I have the context. Let’s take it from here.”
Free AI opportunity audit
Decide which calls stay with the agent—and which reach you.
We will map transfer conditions, the one-line brief, the no-answer fallback, and the hours each person is available.